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GEN 7 Wines - Brookside Winery

Shipping & Handling Charges

Shipping & Handling charges are noted during the check-out process.

We utilize FedEx, UPS, and GSO to provide fulfillment of your shipments. Ground Service is the standard method of shipment to California only. If you have a preferred speed or method please let us know upon signing up or please contact us directly for options and pricing.

WILL CALL – Will Call shipments will be held for up to 30 days after release. Shipments not picked up within 30 days will be shipped to the address on file and charged applicable fees. If you are unable to pickup within that time frame you can make other arrangements for pickup.

Please note: We pack wine club orders in advance of the ship date stated on the release email. Address changes to orders after the wines have been palletized and/or shipped may be charged a $15 fee. Any order returned to GEN 7 Wines due to cancellation, refusal or unsuccessful delivery, will be subject to a $25 re-stocking fee.

We are unable to directly ship to certain states due to local legislation. If you are unsure or know we cannot ship to your state please contact us directly so we can come up with a way for you to enjoy GEN 7 Wines.

Multiple Delivery Attempts

If no one is available to receive and sign for the the package, two subsequent attempts to deliver will be made. After the third attempt wines will be shipped back to GEN 7 Wines. Wine orders require an adult signature, so whenever possible, we strongly encourage you to use a commercial business address to assure the fastest delivery time, and a present adult.

If your shipment surpasses the three attempts and is sent back to GEN 7 Wines you will be charged the full amount to have it re-shipped. Please pay attention to the the Shipment Notification and Tracking emails.

Please make sure your email attached to your account is current to be able to receive all notifications of charging, shipment and tracking.

Benefits of Using a Commercial Delivery Address

We strongly encourage you to provide us, whenever possible, with a commercial address for the delivery of your order. Wine orders require the signature of an adult.

Taxes, Pricing and Charges

Taxes are applied to all orders where applicable.

GEN 7 Wines will utilize and charge the card on file for your account 2 to 3 weeks prior to shipment/release. For release schedule please visit each membership schedule.

Returns and Damaged Shipments

GEN 7 Wines is not responsible for damages caused by temperature fluctuations during or after shipment. We may hold or delay shipment due to weather conditions.

UPS/FedEx/GSO/Wine Shipping can sometimes encounter delays in shipments due to unforeseen circumstances. Please be patient with us since we have yet to own/manage any of those companies.

If you feel that there are any issues with the wine/shipment please contact us immediately and be able to provide any and all information on damages, including photos and UPS/FedEx/GSO claims.

Returns – If you have received a shipment that you have not warranted please contact us to have the wine shipped back properly. Shipping and Handling charges may apply depending on the standing of your membership.

Cancellations, Skips and Suspensions

We understand from time to time your cellar could be overloaded, you’ve got to pay for a wedding, or you’ve jumped on the wagon requiring you to cancel your membership. We would appreciate as much notice as possible (preferably 90 days) so we do not inadvertently ship you wine. This will also allow us to let another person in on the satisfaction you so enjoyed over the years.

To cancel, skip or put your membership on hold please contact the Wine Club or Call us directly at 844-GEN7WINES (436-7946).